What does the customer journey look like?
We like to keep it simple when you partner with us, and a condensed overview of our customer journey can be found below.
About Us
Derbyshire & Pointon offer a variety of consultancy services throughout numerous sectors such as;
- Logistics & Transport
- Supply Chain & Procurement
- Importing & Exporting
- Customer Service
- Website Design & Optimization including SEO
- Complaint Management
- Server Management Solutions
With numerous years of experience between us, we can most certainly offer a service for you. Throughout the years we have gained a vast quantity of knowledge throughout a variety of sectors and industries.
Our no nonsense approach will ensure that you will see benefits when partnering with us - with honesty and integrity at the heart of everything we do, you can be sure that we will only ever give you guidance that we believe will be beneficial.
We work closely with our clients to fully understand their requirements and tailor make solutions for everyone. We don't believe in a 'one size fits all' approach - and as such, we will ensure that we only offer your services that are appropriate to your requirements.
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01 Let us know you are looking for assistance
Make contact with us to advise us that you are looking for assistance in one of the areas that we cover, it really is as simple as that. Once you've done this, sit back and relax, we will be in touch shortly to begin the process!
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02 We will make contact with you to understand your requirements
We will get in touch with you following your contact - this may be via email or phone. At this point we will begin to further understand your business and exactly what you are looking to achieve by partnering with us. At this stage we can offer potential solutions as an idea, but, this is not your finalised plan.
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03 Recieve your plan and sign up
In the final stage of our process you will recieve our plan of action which we have put together between ourselves in order to help you achieve your goals. At this point you have the ability to sign up with us, tweak the plan further or decide to walk away. We like to make this collaborative and we are happy to amend the plan as required to ensure you are satisfied with our intentions.
Areas of Expertise
Some of areas of expertise can be found below
Logistics & Transport
Supply Chain & Procurement
Importing & Exporting
Customer Service
Website Design & Optimization
Complaint Management
Server Management
Services
Some of our services can be found below, we cannot wait to help you with what you want to achieve
Customer Service Consultancy
We offer a full consultancy service within customer service, from process flows to complaint resolutions - we can assist you!
Logistics & Transport Consultancy
We offer a full consultancy service within Logistics & Transport, including full supply chain management and import/export guidance.
Website Design & SEO
We love a beautiful website and we'd love to help you get a website online or have one revamped. We will also manage the SEO to ensure great rankings.
Server Management
We offer full server management solutions for both Linux & Windows with advanced knowledge of the cPanel hosting panel.
Get in touch!
Get in touch with us today to understand further how we can assist you in achieving your goals.
Team
Please find our team below.
Luke Derbyshire
DirectorWith multiple years of experience within the logistics sector, Luke has a wealth of knowledge to be able to assist you. He's also previously worked on large server management projects and migrations for well known business brands.
Louisa Pointon
DirectorWith numerous years of experience within the customer server sector, Louisa understands the importance of keeping the customer happy. She's also fantastic at building beautiful websites to ensure that your customers have a great online visual of your business.
Contact
Please fill in the below form to get in touch with us today, you'll hear back within 24 hours!
Location:
128 City Road, London, EC1V 2NX
Email:
sales@derbyshirepointon.co.uk